At Mamudpur Diamond NGO, we deeply appreciate the generosity of our donors.
Donations made to our organization support our programs and community initiatives.
Please read our refund policy carefully before making a contribution.

As a non-profit organization, we generally do not offer refunds on donations.
However, we understand that exceptional situations may arise.

1. Donation Refunds

All donations made through our website are considered voluntary and non-refundable.
Once a donation is processed, it is immediately allocated toward our ongoing
programs and initiatives.

2. Exceptions

Refunds may be considered only under the following circumstances:

• Duplicate donation made by the donor
• Incorrect donation amount due to a technical error
• Unauthorized or fraudulent transaction

In such cases, refund requests must be submitted within 7 days of the
donation date for review.

3. Refund Request Process

To request a refund, please contact us with the following details:

• Donor name
• Email address used during donation
• Transaction ID or Donation ID
• Reason for the refund request

Refund requests will be reviewed on a case-by-case basis. Approved refunds will be
processed through the original payment method within a reasonable timeframe.

4. Processing Time

If a refund is approved, it may take 5–10 business days for the amount
to reflect in the donor’s account, depending on the payment provider or bank.

5. Changes to This Policy

Mamudpur Diamond NGO reserves the right to amend this Refund Policy at any time.
Any updates will be posted on this page with the revised date.

6. Contact Us

If you have any questions or wish to request a refund, please contact us:

Email: Farukkhan9854@gmail.com
Phone: +91 70027 84917
Address: Vill – Mamudpur Pt-1, P.O. Dolgoma, P.S. Matia, GOALPARA, 783125